Returns Policy

If you are not satisfied with your order, you have the right to return the products you purchased and request a refund of their value. Products must be returned within 14 calendar days of the delivery date shown on the Courier Center waybill document. Please follow the instructions below for the product return process.

  • Contact us at 211 4137090 or fill out the corresponding contact form.
  • The return of the products is recommended to be done with the Courier Center.
  • Refunds are made by deposit to your bank account after checking the product.
  • Shipping costs of the returned product are borne by the customer. In cases of incorrect, damaged or generally defective products, shipping costs are borne by the store.

Change Policy

If you are not satisfied with your order, regarding the size, color, design you ordered, the products can be returned within 14 calendar days from the date of delivery and replaced immediately. Please follow the instructions below for the product return process.

  • Contact us at 211 4137090 or fill out the corresponding contact form.
  • The return of the products is recommended to be carried out with the ELTA courier or the General Post Office.
  • The costs of returning the product are borne by the customer and the shipping costs of the new order by our store.
  • In the event that the customer wants to make a change for the second consecutive time, he will be charged with the return and shipping costs.

In order to accept the return of the products you must:

  • the return must be made within 14 calendar days from the day of receipt
  • the product has not been used
  • be packed in its original packaging and accompanied by all its labels
  • the product must be accompanied by all the necessary documents proving the transaction (e.g. Retail Receipt, Order Form, etc.)

Cancellation of Orders

You can cancel your order before completing the online process.
Cancellation of an order which has been invoiced, packed and delivered to the courier company by us is not accepted.
The order cancellation process is carried out either by phone at 211 4137090, or by email at info@eyelashesforyou.gr.